January 11, 2024
Brothers and Sisters,
The IBT Benefits Committee would like to make sure you are aware of the changes United is making to your HRA/VEBA reimbursement debit card. United announced the transition from Alight’s Your Spending Account (YSA) to their Smart-Choice account toward the end of last year via company email. The final email announcement was made on December 12, 2023, and it contains a link to the Smart-Choice website. If you cannot find the email, please refer to this link: https://learn.smartchoiceaccounts.net/UNITED_FSA_HRA?elqTrackId=b10199979c3840e9ad8e4998bf2c62cc&elq=025b49b329b642b49203bdd177098b69&elqaid=1432&elqat=1&elqCampaignId=3837&elqcst=272&elqcsid=2232or via Flying Together > Employee Services > Health & Insurance (YBR). This will provide you with information along with FAQ’s about the new accounts.
Also, according to the company email, the timelines for the transition are as follows:
December 22, 2023 - Last date to use your current United YSA debit card for purchases. After this date please securely dispose of your current United YSA debit card, as it will be deactivated.
December 31, 2023 - Last date to submit claims toward your 2023 balance until after the transition period.
January 1, 2024 - New website and Smart-Choice mobile app available. If applicable, your 2024 coverage and balances begin to become available on the new website, mobile app, and Smart-Choice debit card.
January 1st – January 18th - Transition period for your 2023 IBT balance. You will not have access to your 2023 balance during this time.
January 19, 2024 - Transition period ends. Your 2023 IBT coverage and balances are available on the new website, mobile app, and Smart-Choice debit card. Claims received after December 31, 2023, will be processed against your 2023 balance.
Please refer to the Smart-Choice website for further details. If you have questions or concerns, please submit a Help Hub request via Flying Together > Employee Services > Tools and Resources > Help Hub.
Fraternally,
Mike Moats
IBT Benefits Committee Chairman